Store Policy
Customer Care
At Books By Bon, we are committed to creating a positive and enjoyable experience for every customer. Whether you are purchasing a book for your own family, as a gift, or for your classroom or educational setting, we want you to shop with confidence.
If you have any questions about your order, pre-orders, shipping, products, or anything else, we are here to help. We pride ourselves on providing friendly, personalised customer service and will do our best to respond to all enquiries as quickly as possible.
As a small Australian business, every order means the world to us. We value your support and are dedicated to ensuring your experience with Books By Bon is simple, transparent, and enjoyable from the moment you visit our website to the day your books arrive.
For any questions or assistance, please contact us via our website contact form or email us directly at bonniesmith.author@outlook.com . We look forward to helping you and sharing stories that inspire meaningful conversations with children and families.
Privacy & Safety
At Books By Bon, your privacy is important to us. We are committed to protecting your personal information and providing a safe, secure shopping experience.
When you place an order or subscribe to our mailing list, we collect only the information needed to process your purchase, communicate with you about your order, and, if you've chosen to opt in, send you updates about new book releases, special offers, and news from Books By Bon.
Your personal information is never sold, rented, or shared with third parties for marketing purposes. We only share information with trusted service providers when necessary to process payments, fulfil orders, or deliver your purchases.
All payments made through our website are processed securely by trusted third-party payment providers. Books By Bon does not store your credit card or payment details.
If you choose to join our mailing list, you can unsubscribe at any time by clicking the unsubscribe link included in every email.
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. While no online system can guarantee complete security, we are committed to maintaining appropriate safeguards to protect your data.
If you have any questions about how your information is collected, used, or stored, please don't hesitate to contact us. We're always happy to help.
Wholesale Inquiries
Thank you for your interest in stocking Books By Bon.
We welcome enquiries from bookstores, gift shops, schools, early learning services, libraries, allied health professionals, and other retailers who share our passion for supporting children's emotional wellbeing through meaningful stories.
If you are interested in becoming a wholesale partner, please get in touch with us via email directly to bonniesmith.author@outlook.com . When contacting us, please include your business or organisation name, location, and the products you are interested in stocking.
We are happy to discuss wholesale pricing, minimum order quantities, shipping, and any other questions you may have. Our goal is to build lasting partnerships with businesses and organisations that value quality children's literature and meaningful learning experiences.
We look forward to working with you and helping more children, families, and educators discover the Books By Bon collection.
Payment Methods
Credit / Debit Cards
PAYPAL
Apple Pay
G Pay