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Shipping Policy

Thank you for shopping with Books By Bon!

We take great care in preparing every order and appreciate your support of our small Australian business.

Processing Times

Orders are typically processed within 2–5 business days. During busy periods, such as new releases, promotional events, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation email if you have provided an email address during checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Delivery Times

Delivery timeframes are estimates only and are provided by the postal carrier. While we aim to have your order arrive as quickly as possible, delivery delays can occur due to factors outside of our control, including peak periods, extreme weather, or postal service disruptions.

Once your order has been dispatched, Books By Bon is unable to control delivery timeframes.

Lost or Delayed Orders

If you believe your order has been lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping provider to investigate the issue and do everything we can to help resolve it.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with photographs of the packaging and the damaged item. We will assess the situation and work with you to find an appropriate solution.

Questions?

If you have any questions about your order or shipping, please get in touch via the Contact page on our website. We're always happy to help.

Return & Exchange Policy

As a small business, we are unable to offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

Faulty or Damaged Items

If your book arrives damaged, faulty, or you have received the incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photographs of the item and any packaging damage

Where appropriate, we will offer a replacement, exchange, or refund in accordance with the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds

Where a refund has been approved, it will be processed back to your original method of payment. Please allow several business days for the funds to appear in your account, depending on your financial institution.

If you have any questions about our Returns & Refunds Policy, please contact us via the Contact page on our website. We are committed to providing excellent customer service and will work with you to resolve any concerns as quickly as possible.